FAQ
I HAVE RECEIVED A DAMAGED ORDEFECTIVE PRODUCT. WHAT CAN I DO?
The delivery period of your order will depend on the availability of the product as well as the selected shipping country. Unless a different delivery period is specified, by air normally takes 7 days, by sea takes around 30 days. The expected delivery period will also be notified to you before you complete your order. We will naturally inform you immediately about delays in delivery. You can also track the status of your order at any time in your customer account.
HOW LONG WILL MY ORDER TAKE TOARRIVE?
The delivery period of your order will depend on the availability of the product as well as the selected shipping country. Unless a different delivery period is specified, by air normally takes 7 days, by sea takes around 30 days. The expected delivery period will also be notified to you before you complete your order. We will naturally inform you immediately about delays in delivery. You can also track the status of your order at any time in your customer account.
HOW CAN I BUY YOUR PRODUCTS?
You can send us a request via Email or chat with us. We will send a quotation and you can pay it if you are satisfied.
DO YOU OFFER CUSTOMIZATION?
Yes, we can print your logo on card sleeves, deck boxes, card binders, card holders, etc according to your needs. For more customization needs, please contact us.
HOW CAN BE YOUR BRAND DISTRIBUTOR?
Please contact us and tell us your market and approximate sales each year. We will follow up with you by email details.
WHAT PRODUCTS DOES YOUR COMPANY OFFER?
We offer a wide range of high-quality TCG products, including card sleeves, deck boxes, card binders, card holders, sports cards accessories, board game accessories, dice, and other collectibles. Our own brand also features exclusive, limited-edition items.
CAN I BECOME AN AUTHORIZED DISTRIBUTOR OF YOUR PRODUCTS?
Absolutely! We are always looking for passionate distributors and retailers. If you're interested in carrying our products, please contact us info@sanseking.com, and we’ll provide more details on how to get started.
WHAT BENEFITS DO I GET AS A BRAND AGENT?
As a brand agent, you will receive exclusive access to our latest products, marketing support, competitive pricing, and promotional materials to help you succeed. Plus, we offer attractive commissions and incentives based on performance.
ARE THERE ANY MINIMUM ORDER REQUIREMENTS FOR DISTRIBUTORS OR AGENTS?
No, we don’t have minimum order requirements depending on the market and region. Once you apply, our team will provide the specific details based on your location and business size.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we offer international shipping for both individual customers and distributors. Shipping costs and delivery times vary depending on the destination, but we strive to provide affordable and reliable shipping options worldwide.
CAN I PURCHASE YOUR PRODUCTS DIRECTLY FROM YOUR WEBSITE?
No, our products are not available for purchase on our website, if you’re interested in purchasing in bulk or becoming a reseller, please email us, we will reply asap.
WHAT MAKES YOUR TCG PRODUCTS DIFFERENT FROM OTHERS IN THE MARKET?
Our TCG products stand out due to their unique card designs, engaging gameplay mechanics, and high-quality materials. We also focus on fostering a strong community and continuously innovate to provide players with new, exciting experiences.
HOW CAN I GET THE LATEST UPDATES ON NEW RELEASES OR PROMOTIONS?
You can sign up for our newsletter on the website to receive the latest updates, product launches, exclusive promotions, and events. Additionally, follow us on our social media channels for real-time news and updates.
